01
Connect the workspaces
Authorize the integration through the protected account setup flow and review the available routing and conversation settings before use.
Intercom SMS Integration
Let SMS join the customer conversation. Bring Intercom and messaging context together.
Connect an Intercom account with ProTexting so configured inbound SMS and MMS activity can become part of the customer conversation workflow your team already uses.
Available in the platform Human setup support Free trial available
How it works
Intercom integration helps a support team keep a customer’s mobile response close to the rest of the conversation, rather than forcing agents to switch tools for every reply.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Bring inbound activity forward
Use the configured connection to make eligible incoming SMS, MMS, and media activity available in the customer conversation workflow.
03
Keep the conversation contextual
Associate a new message with the appropriate customer conversation where possible, so the agent can respond with useful context.
04
Extend the team workflow
Use contact synchronization and the wider messaging platform deliberately, with the right customer permission and the correct sender requirements.
Available wherever you work
Keep the right entry point close at hand
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.