Name Capture

Make every subscriber more recognizable. Capture the name in the conversation.

Collect first and last names through a keyword conversation, then retain that context for more personal follow-up messages and notifications.

Available in the platform Human setup support Free trial available

How it works

A simple keyword reply can turn a phone number into a more useful subscriber profile.

Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.

Promote a mobile keyword and explain that the reply should include the subscriber’s first and last name after the keyword.

For example, a subscriber can reply “JOIN George Smith”, with a space between the keyword, first name, and last name.

Save the captured details with the subscriber record so the relationship does not start and end with a phone number.

Use the richer profile when preparing future SMS marketing and notification campaigns, with the right permission for the message.

Start with your real workflow

Try the full platform free, then add the tools and integrations your team needs.