Live SMS feedback campaigns
Hear the room. Keep control of the conversation.
Invite people to text honest feedback in the moment, review every response in one workspace, and decide what stays private, receives a reply, or appears in a branded live feed.
Keyword-based entry Moderated live feed Public and private replies
AC
Anonymous participantJust now · ★★★★★
NEWThe check-in team was incredibly helpful. More signs near the second entrance would make arrival even easier.
JM
Participant · ••842 min ago · ★★★★☆
REVIEWGreat session. Could the slides be shared after the event?
- Immediate input
feedback arrives while context is fresh
- Editorial control
publish only the right messages
- Direct follow-up
private replies when needed
- Clear participation view
total, unique, ratings, and feed activity
A simple path from prompt to response
Invite. Guide. Review. Respond.
Connect the campaign to a keyword, give participants clear instructions, collect responses as they arrive, and keep moderation and follow-up close to the live conversation.
INVITE
Give the audience one clear prompt
Connect the campaign to a mobile keyword and tell people exactly where to text and what kind of feedback will be useful.
GUIDE
Return the right instructions
Use the keyword response to acknowledge the participant and explain how to submit feedback or a rating.
REVIEW
Moderate each response
Keep messages private by default, publish selected feedback to the live feed, unpublish it, archive it, or add a team response.
RESPOND
Close the loop thoughtfully
Reply privately when a participant needs a direct answer and use consent-aware audience tools only where valid permission exists.
Feedback without giving up control
Manage every response before, during, and after the moment
Use publishing controls, replies, mobile access, live-feed settings, branding, and reporting to shape the right experience for the audience and the team managing it.
01
Moderated live feed
Choose which participant and manager messages appear publicly, control whether the feed is active, and share its display URL when the audience should see it.
02
Public and private replies
Add a visible team response beneath published feedback or send a private text reply when the conversation should stay one-to-one.
03
Ratings and message display
Collect rating context, choose whether ratings appear, and decide how many feedback messages the live view should show.
04
Mobile campaign control
Review and manage campaign activity from the mobile control experience, with an optional login requirement for protected access.
05
Branding and presentation
Add a campaign logo, adjust CSS presentation, and set the live-feed zoom for the screen, venue, or webpage where responses appear.
06
Participation reporting
Understand total entries, unique participants, published messages, rating activity, inbound volume, and the reporting period behind the view.
Built for moments when timing matters
Capture the perspective while the experience is still happening
Adapt the same moderated feedback flow for events, hospitality, venues, education, broadcasts, internal sessions, customer experiences, and community conversations.
01EVENTS & CONFERENCES
Give the audience a voice between sessions
Collect reactions, questions, and ideas while the room is engaged, then publish selected messages to a shared screen or webpage.
Event messaging02HOSPITALITY & VENUES
Find the service issue while it can still be fixed
Invite real-time comments from guests and route sensitive responses into a private conversation with the team.
Hospitality messaging03EDUCATION & COMMUNITY
Open a moderated channel for participation
Gather perspectives from students, members, attendees, or constituents without turning the public display into an unmanaged message stream.
Education messagingTurn the next prompt into a useful conversation
Build the first Text 4 Feedback campaign in a free workspace
Choose a keyword, prepare the instructions, configure the live feed, and start collecting feedback with the moderation and reporting controls already in place.