Send Single SMS |
In case you need to send out a quick SMS to a colleague, client or just friend, ProTexting has this feature, and it is easy to use! All accounts get the single SMS feature for FREE, and you will be able to send the text message immediately, or schedule it for future sending. You can have UNLIMITED schedules, which means that you can plan and schedule all of your appointments, reminders, sales follow ups, etc in advance and not worry if you will miss an important communication.
Once you send the SMS, the recipient will be able to reply to all of the messages and all replies (SMS or MMS) will be saved in your ProTexting inbox. From there, you can activate the message forwarding app, and receive all inbound text messages to your emails (or emails), and mobile phones. This way, you can keep your personal number as private, and use our platform for any other business communication.
By signing up with ProTexting, you will immediately get access to many more SMS communication and marketing tools, so that all of your mobile communication can be managed from one platform.
How to use text message conversations to communicate with your clients
Benefits of setting up recurring text messages
How to use text message conversations to communicate with your clients
Using text message conversations to communicate with clients can be a convenient and effective way to provide updates, answer questions, and maintain a strong professional relationship. It is a quick way of initiating and keep a conversation with your clients, team members or leads. Just go to your inbox, view the reply from a person’s number and click the “Conversation” link. Here's a brief guide on how to use text message conversations for client,leads and team communication:
- Permission and Opt-In:
Ensure that your clients or leads have given you permission to contact them via text messages. This can be part of your initial communication or sign-up process. - Professional Tone:
Maintain a professional and courteous tone in your messages. While text messages are often more informal, remember that you're still representing your business. - Clear and Concise Messages:
Get to the point quickly. Clients appreciate clear, succinct messages that address their needs.
Use proper grammar and avoid excessive use of abbreviations, unless they are industry-specific and well-understood.
- Personalization:
Address clients by their names to personalize the conversation.
Reference previous interactions to show that you're attentive to their needs. - Business Hours:
Respect your clients' time by sending messages during appropriate business hours. Avoid sending messages too early or too late. - Provide Value:
Send messages that offer value to the client, such as important updates and alerts, relevant information, or exclusive offers.
Avoid sending messages that are purely promotional or irrelevant to their needs. - Answer Questions Promptly:
Respond to client inquiries as quickly as possible. Text messages often imply quicker responses compared to emails.
If you can't provide an immediate answer, acknowledge their message and provide a timeframe for when you'll get back to them. - Use Templates Wisely:
Templates can save time, but personalize them to each client's situation. ProTexting provides a template library, easily accessed and managed within the dashboard.
Avoid sounding overly automated; add a personal touch. - MMS, Emoji and Links:
Use these features to provide additional resources or information when needed. MMS, Emoji and Short URLs are great way to provide more info and still track results. Make the text message fun! - Avoid Sensitive Information:
While text messages are convenient, avoid discussing sensitive or confidential matters through texts. Use secure channels for such discussions. - Feedback and Surveys:
Use text messages to request feedback or conduct short surveys to gather insights on their experience with your business. - Opt-Out Option:
Include an easy way for clients to opt out of receiving text messages if they no longer wish to be contacted this way. ProTexting provides an intelligent and automatic opt-out language in each text message. This way, our clients don’t need to worry about how to do it. If recipients reply with STOP, ProTexting automatically unsubscribes them. - Language and Culture:
Be mindful of the client's language and cultural preferences, especially if you're serving a diverse clientele. - Follow Regulations:
Adhere to any legal regulations and guidelines related to text message communication, such as opt-in/opt-out requirements. Our expertise team will walk you through the whole process. - Customer Preferences:
Some clients might prefer phone calls or emails. Respect their preferred mode of communication, if they don’t like messaging.
Using text messages for client communication can foster a more personal connection and streamline interactions. Just ensure that your messages align with your brand's values and maintain professionalism throughout.
Benefits of setting up recurring text messages
Setting up recurring text messages for daily, weekly, monthly, or yearly intervals can offer several benefits across personal and professional contexts. Here are some advantages of using recurring text messages:
- Consistent Reminders:
Recurring text messages serve as consistent reminders for important tasks, events, and deadlines. This can help individuals stay organized and on top of their schedules. - Automated Efficiency:
By automating recurring messages, you save time and effort in manually sending reminders. This is especially useful for businesses managing multiple clients or tasks. - Reduced Human Error:
Automated messages eliminate the risk of forgetting to send important reminders or updates, reducing the chance of missing out on critical events. - Timely Communication:
Recurring messages ensure that information is communicated in a timely manner, whether it's daily motivational messages, weekly updates, or monthly billing reminders. - Enhanced Customer Engagement:
Businesses can use recurring messages to engage customers regularly. For example, sending weekly tips or monthly promotions keeps customers engaged without overwhelming them. - Improved Productivity:
Recurring messages can be used to set daily goals, track progress, and maintain a productive routine. - Financial Management:
Regular text reminders for bills, savings goals, or investment updates help individuals manage their finances effectively. - Health and Wellness:
Recurring messages can encourage healthy habits like daily exercise reminders, weekly meal planning, or monthly health check-ups. - Education and Learning:
Scheduled messages can aid in learning and skill development by providing daily vocabulary words, weekly study guides, or monthly book recommendations. - Event Planning:
For businesses or individuals planning events, recurring messages can provide incremental updates and tasks leading up to the event date. - Customer Retention:
Businesses can use recurring messages to nurture customer relationships by sending loyalty rewards, follow-ups, or anniversary messages. - Goal Tracking:
Recurring messages can remind individuals to track their progress toward long-term goals, making them more likely to stay focused. - Workplace Communication:
In a professional setting, recurring messages can help teams stay aligned by providing daily stand-up prompts, weekly progress updates, or monthly goal reviews. - Anniversaries and Special Occasions:
Recurring yearly messages are perfect for sending anniversary wishes, birthday greetings, and other annual celebrations. - Event Invitations:
For events that occur regularly, like weekly webinars or monthly workshops, recurring messages can ensure that participants are reminded consistently. - Customer Onboarding:
Businesses can use recurring messages to onboard new customers with a series of informative messages over a set period. - Personal Motivation:
Recurring motivational messages can inspire and uplift individuals on a regular basis, helping them stay positive.
When setting up recurring text messages, consider the frequency, content, and context to ensure that recipients find value in the messages. Additionally, be mindful of privacy regulations and individuals' preferences to avoid overloading them with messages.
Working with Intercom for customer support? While Intercom doesn't offer direct support for SMS, you can achieve similar engagement goals through our Intercom text messaging integration. If your use case specifically requires SMS communication, you might need to consider signing up with ProTexting’s FREE TRIAL and integrate with Intercom to provide SMS capabilities.
