Build a permission-based audience
Use keywords, web forms, QR codes, imports, and integrations to organize the right groups.
Messaging for E-commerce & Online Businesses
E-commerce & Online Businesses messaging, designed around the moment.
Turn order moments, product launches, and promotions into timely conversations that bring customers back.
No credit card Free toll-free number Human setup support
CAMPAIGN WORKSPACEBack-in-stock alert
Illustrative previewAUDIENCERecent shoppers
ReadyDELIVERY FLOWPreparing → Sending → Measuring
- Recover purchase intent
- Automate order updates
- Bring shoppers back
One connected workflow
From permission to measurable action
Build the audience, send at the right moment, keep replies visible, and use the result to shape the next message.
Send timely SMS and MMS
Personalize campaigns, schedule delivery, and keep operational or promotional context clear.
Keep replies connected
Bring inbound responses into the same workspace so the team can continue the conversation.
Understand what happened
Review carrier submission, confirmed delivery, replies, and human short-link engagement separately.
Built around your operation
E-commerce & Online Businesses workflows without a disconnected tool stack
Start with the use case that matters now, then add automation, short URLs, reporting, and integrations as the program grows.
Explore all platform capabilities →CORE USE CASEOrder updates
Configured inside the same messaging workspace with shared audiences and reporting.
CORE USE CASEPromotions
Configured inside the same messaging workspace with shared audiences and reporting.
CORE USE CASEIntegrations
Configured inside the same messaging workspace with shared audiences and reporting.
Continue with the right tool
Turn this use case into a working campaign
Move directly from the industry scenario to a focused platform workflow—then tailor it to your sender, audience, and operational requirements.
From the industry guide
The details your team needs to plan with confidence
The original ProTexting industry guidance, preserved and organized for easier reading.
Overview and Benefits
Text messaging is one of the fastest and most convenient ways to stay in touch with customers. More and more businesses now operate mainly or solely online, whether they sell physical products or offer digital products/services. With SMS marketing, you can easily stay connected and inform your customers of your latest offerings.
Through our work with ecommerce and online businesses such as Amazon Sellers and Shopify we have discovered several important benefits of text message marketing:
Through our work with Sports Team and the Entertainment Industry we have discovered several important benefits of text message marketing:
When someone buys your product, ask them to sign up for SMS notifications. They simply type in an SMS KEYWORD to sign up .
Improve order tracking and customer service. Customers can instantly let you know when they receive their orders. They can also provide valuable feedback via SMS or MMS messaging.
More and more people are doing their online shopping from mobile phones, making it perfectly natural for them to receive relevant text messages related to these purchases.
Get Amazon customers' engagement via SMS , which are essential to your reputation. You can send out texts checking on customers about their orders, issues and quickly resolve any order matters. It is much easier to communicate via text message than email. Clients always carry their phone and they need INSTANT and QUICK customer service. Amazon text messaging app integration is here to solve this issue!
Learn How Text Messaging Helps Amazon Sellers Get More Revenue, Happy Clients and Increase Better Reviews via Amazon Reviews Funnel.
Read Full Story
Get a FREE PDF Copy of 'How SMS Works for E-commerce and Online Businesses'
This legacy guidance is preserved for context. Delivery, opens, engagement, sender availability, and campaign outcomes vary by audience, destination, route, and use case.
Start with a real workflow
Build your first e-commerce & online businesses campaign
Try the complete platform free, or meet a specialist for a more complex program.