01
Create focused questions
Ask about a specific service moment, product preference, event experience, or support interaction instead of trying to collect every possible detail in one message.
Smart Q&A
Ask the next useful question, then learn from the answer. Smart Q&A for concise, permissioned SMS feedback flows.
Use Smart Q&A to send configured SMS questions to a permissioned audience, collect responses, and review answer patterns in the reporting workflow.
Available in the platform Human setup support Free trial available
How it works
A short, well-timed question can be easier to answer than a long survey. Design the sequence around a clear decision, collect only the information the program genuinely needs, and explain how it will be used.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Control the sequence
Arrange questions in a deliberate order or configure the available sequence for the campaign; update or pause a question when the program changes.
03
Respect the audience context
Send only to the appropriate permissioned group, keep the content relevant to why people joined, and handle personal information according to the organization’s privacy obligations.
04
Turn answers into the next action
Use answer reporting and segmentation to identify recurring themes, inform a follow-up, or improve the next experience—without representing preview or anecdotal responses as broad customer evidence.
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.