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FAQ
What is a Keyword?
What is a Short Code?
Why should I have a keyword in order to register?
What do I get when I register with ProTexting.com?
How do I start collecting mobile numbers?
Would I be able to send Bulk Text Messages?
What are the steps to follow when sending Group/Bulk Text Messages?
How to manage Distribution Lists
Would I receive replies from my Bulk Messages?
How much is one individual message?
Are replies FREE of charge?
Is there a limit to the amount of characters in a message?
How long does a message take to be delivered to its recipients?
What is the limit on my outgoing Text Messages?
How is a multipart SMS processed?
Why some of my contacts did not received my Text Message?
If my messages were not received, do I still get charged?
Which are the mobile providers that ProTexting.com works with?
Would I or my clients receive at any point advertising messages from third parties?
Is Text Message delivery guaranteed to be delivered to my recipients?
How is my privacy protected?
I own a website and want to provide Text Messaging to my clients. Can I use ProTexting.com for this?
What if there is a new local network in my area and i need coverage to it?
List of Allowed Characters for Sending Text Messages (group texting, single SMS, API outgoing text message)
Single characters that are considered as two when used in a text message
MMS file requirements
CNAME Set up instructions for Mobile Website Builder
SMS API Using Curl SSL Certification Check Script

Is Text Message delivery guaranteed to be delivered to my recipients?

Our delivery rate is on average 98% delivered SMS and MMS.  We have one of the highest delivery rates in the industry.  Our intelligent messaging technology detects automatically if the mobile network is not available, and tries to resend the message until we receive confirmation from the carrier that the SMS or MMS is accepted.

If the message is not delivered, there are several possible reasons:

   - Number is globally opted out or blocked (by carrier or recipients).
   - Recipient has blocked incoming messages from Short Codes or in general.
   - Bad reception and mobile carrier cannot receive acknowledgement that the message is received by the handset.
    - Content of message is blocked due to valuation of MMA and CTIA best practices and guidelines.

Sometimes, message is delivered but delivery reports are not updated quickly.  Our system monitors all messages with "pending" status and re-checks delivery status until we receive the final and most accurate message delivery status.

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