01
Publish a clear instruction
Explain the keyword format and the reason for collecting the name before asking anyone to reply.
SMS Capture Names
Turn a keyword response into useful subscriber context. Capture names through a clear, permissioned SMS conversation.
Invite subscribers to provide their name through the configured keyword flow, then use that profile detail for relevant, permissioned future communication.
Available in the platform Human setup support Free trial available
How it works
A name is most useful when the subscriber understands why it is requested and how it improves the message experience. Keep the invitation simple and the data use purposeful.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Keep the response lightweight
Let the subscriber provide the required detail in a concise conversation rather than sending them through an unnecessary multi-step experience.
03
Build the relevant profile
Store the submitted detail with the subscriber record to give an approved future conversation more context than a phone number alone.
04
Respect permission and privacy
Use profile data only for the stated and permitted purpose, preserve opt-out behavior, and keep organizational privacy obligations in view.
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.