01
Centralize service context
Bring relevant Amazon customer-service messages and order context into a workspace designed to help the team review and organize conversations.
Amazon Integration
Keep Amazon order conversations organized. Customer service context in one messaging workflow.
Connect Amazon customer-service activity with the ProTexting workspace so a team can organize order context, respond to customer issues, and manage approved support communication efficiently.
Available in the platform Human setup support Free trial available
How it works
Amazon Integration is built around customer support and order operations — not a shortcut around Amazon’s messaging policies or a channel for unapproved marketing.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Route customer questions
Use the shared inbox and team workflow to handle an order question, return, or support issue through the appropriate response process.
03
Use order identifiers carefully
When a customer provides an order reference through a supported message flow, use the available context to guide an appropriate service response.
04
Respect marketplace rules
Keep Amazon communications within the applicable customer-service purpose, customer permission, and Amazon terms. Do not use the integration to send unsolicited marketing.
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.