Service teams and practices
Use messaging for reminders, operational updates, and two-way follow-up when the recipient has a clear reason to expect that communication.
Explore the types of permissioned communication that SMS and MMS can support across teams, industries, and customer moments—from scheduled updates to interactive campaigns.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
Use messaging for reminders, operational updates, and two-way follow-up when the recipient has a clear reason to expect that communication.
Invite opted-in customers into a loyalty, coupon, event, or local update workflow that provides a visible value exchange.
Coordinate practical information, feedback, live participation, and post-event follow-up through the messaging capabilities suited to the program.
Design a repeatable message operation around client ownership, approved senders, permission, reporting, and the workflows each account actually needs.
Try the full platform free, then add the tools and integrations your team needs.