01
Explain the exchange
Tell people why an email address is requested and what relevant experience, resource, or update it supports.
SMS Capture Email
Collect an email address without losing the SMS conversation. A clear keyword flow for mobile and email audience context.
Use the configured SMS keyword flow to collect an email address when it is relevant to the subscriber and the intended follow-up experience.
Available in the platform Human setup support Free trial available
How it works
Email capture can make a mobile conversation more useful, but an email address is not automatic consent for another channel. Make the purpose clear and retain channel permissions independently.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Use the configured keyword flow
Keep the input concise so the subscriber can provide the requested detail without leaving their message conversation.
03
Map the right follow-up
Connect the captured detail to the appropriate audience, campaign, or supported email integration rather than treating every record as one general list.
04
Keep permissions independent
An SMS opt-in and an email address serve different communication channels; apply their respective consent, disclosure, and opt-out requirements.
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.